| ||Reviews Written By This User|| |
List of All Reviews Written By Henry Cox from United States:
Does Not Offer Telephone Support
Written by Henry Cox from United States (Monday, March 20, 2006)
Writer is with: http://www.ContainerRental.com
||Listing Reviewed: 4Java
Strengths: Great with Helping on the Front End Get Set Up
Weaknesses: MS SQL
Details: These people, whoever they really are, are good at getting you set up but all but hold you hostage if you need to leave and request a copy of your database. We had good service but they completely failed us in the end and have no telephone number we could find to talk to a live person.
Review Based On: 10 Month(s) of usage
|Rebuttal From Listing Owner: Just a quick comment on MS SQL issue from mid 2005.
We had some issues with one of our SQL Servers in 2005, this also resulted in delay in getting the database dump as our SQL Admin was busy building and setting up a new server. Just before Ron left we offered moving to a new dedicated SQL Server box which we set up for Ron. The MS SQL services are now fully upgraded and we are signing new clients on this service.
We now have night and day shift live chat support and we will be adding a new telephone support line in the upcoming months. We also have 24/7 administrators monitoring.
Thanks for the feedback. Our goal is to be the best Java hosting company with quality support at the lowest prices possible.[Greg] |