| ||Reviews Written By This User|| |
List of All Reviews Written By Shawn Lewis from Orlando, Fl:
The absolute worst - NO SUPPORT
Written by Anonymous User (#1546-245) from Orlando, Fl (Thursday, March 24, 2011)
||Listing Reviewed: DiscountASP.net
Weaknesses: No Support, Run by Kids, No Management, False advertising
Details: I hosted my web sites, sql server and TFS Source Code with discountasp.net since 01/2011. The worst mistake I have ever made in my entire life. Should have done my research first. BBB rates them an F:
Starting on 03/23/2011 when a ticket was opened with support about servers not responding under heavy load. It went entirely downhill. Only way to get a response from folks is to pose in the forum, and when you post a nagative comment, they just delete it.
Since I posted 2 negative comments and asking for them to reply (since they did not with 4 other emails), within 2 minutes I got a reply to CANCEL my prepaid account - NO REFUND, and they banned my IP from the forums.
They dont care about customers. They make you pay for the year then hang you out to dry. You have no recourse but to post the truth about this company.
Review Based On: 3 Month(s) of usage
|Rebuttal From Listing Owner: We replied to customer’s ticket asking for a traceroute & URL to replicate the issue. Instead of giving this info he became angry and insulted our tech support staff. Had he responded with the info, we could have sorted out the issue.
We DO NOT delete forum posts. We replied back to his post explaining how we troubleshoot issues (it is not uncommon to request a traceroute & URL). He then posted “You should not have brought this into the forum.", which is odd because he started the forum post. Because this customer stated that he did not want this in the forum, we deleted the post.
As for the cancellation of his account, he asked how to cancel and we answered him.
With regards to the BBB, a company has to pay the BBB to respond to negative reviews. If a customer does not pay, their grade drops. We would like to note that we have been voted Best ASP.NET hosting by publications such Visual Studio Magazine, DevProConnections, asp.netPRO Magazine, and .NET Developers Journal