| ||Reviews Written By This User|| |
List of All Reviews Written By Kathy Slattengren from Seattle, WA:
Extremely disappointed to find servers down
Written by Kathy Slattengren from Seattle, WA (Thursday, February 14, 2008)
Writer is with: http://www.pricelessparenting.com/
||Listing Reviewed: DiscountASP.net
Strengths: Site set-up went very well
Weaknesses: Second outage in a month
Details: This is the second time this month that the servers are completely down. There is no update on their emergency page and no phone number to call. They need some way they communicate with us in these situations. They also need to solve this problem for good with redundant servers. I would like to stick with them but only if they improve their customer service and uptime.
Review Based On: 1 Month(s) of usage
|Rebuttal From Listing Owner: We are always working on improving our infrastructure. That is why we had to take a scheduled maintenance outage Feb 14th morning in order to light up a second IP connection to our datacenter. We communicated with ALL our customers prior to the scheduled maintenance. The prior outage on Feb 8 was caused by a network configuration error on part of our upstream provider, Savvis. The second IP connection should result in this type of outage never to happen again. DiscountASP.NET is continuously working on improving our infrastructure for our customers.