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|  |  | Web-based help desk solution (so called "trouble ticket system"). Jitbit HelpDesk tracks and handles your customers' issues, saves your technicians' time. Free trial does not expire. Code: ASP.NET v3.5 & C# |
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Overall Rating:
 User
Rated
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Just Great
Written by Andreas Ek from Sweden (Tuesday, September 30, 2008)
Writer is with: http://www.internetfabriken.se
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Strengths: Nice, clean and easy
Weaknesses: Limited functions and for smaller companies
Details: We can recommend using this software in smaller business with several customers in help desk issues.
Easy to install and easy to understand. Made a translation to Swedish in 1 hour.
There are som flaws around the permission settings (want more ;-) but I'm sure this will be expanded in the comming versions of JitBit.
Review Based On: 3 Day(s) of usage |
great support
Written by Anonymous User (#1547-260) from Hunter, North Dakota, US (Friday, July 25, 2008)
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Strengths: great support, easy to use
Weaknesses: a bit expensive
Details: Their support is GREAT. I had problems installing this software on my server and they offered their help via Remote Desktop! They spent hours administering my windows server, installing and configuring SQL Server Express (I'm new to all this), configuring email integration etc. I'm amazed. Very nice, thanks Jitbit.
Review Based On: 7 Day(s) of usage |
My staff loves it
Written by Anonymous User (#1497-168) from Hamburg, Germany (Monday, July 07, 2008)
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Strengths: In/out email integration, easy to deploy, free eval version
Weaknesses: none
Details: We've tested this software for 2 weeks and ended up with a couple a feature requests that we sent to the dev team - just to test their response time... And guess what, the features we asked for - were there in 10 days. We've bought the software immediately.
Since then we've upgraded several times and love the version 3.0 that deals with email-attachments, transferring it into tickets. Nice work
Review Based On: 3 Month(s) of usage |
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