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 DbNetOffice Cost: Free Trial/$200 USDVersion 4.0
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DbNetOffice is a web-based, AJAX enabled e-mail collaboration and contact management solution. E-mails can be shared among your users and integrated with your contact information. Visit the web site for demos and a free 5 user evaluation download. Code: ASP.NET v1.1 & C#

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A Terrific product    
Written by John Webb from Oklahoma   (Monday, August 18, 2008)
Writer is with: http://www.thewebbpage.net
Strengths:   Great Architecture, Great Functionality, Great GUI, flexible for expansion  
Weaknesses:   It uses a lot of memory  
Details:   I have been using this product for almost 3 years and I have been very happy with it. It does things that most CRM's don't do. For example you can setup multiple relationships with any organization or entity. Let's say you have person who works for multiple companies. You can relate that person (entity) to all of the companies. You can also relate that person (entity) to as many other persons (entities) as you want. Even though the free version is limited to 5 people, each of those people can have as many mailboxes as you want to setup. You can then use DBNetOffice to retrieve all of the emails from any of the mailboxes. You could actually use it in place of Exchange Server. It is much easier to work with. All of the forms are AJAX based so when something is updated the screen doesn't blank out when it refreshes. You can also customize almost all of the labels used on the forms. So if you want "Mobile Phone" to display as "Cell Phone" you can. DBNetOffice is powerful and flexible. It has more than most CRM's that you have to pay for. I did add 1 user to it (which cost me $95.00) so I have a 6 user system now. The support has always been very, very good and prompt. If you are looking for a CRM, take a close look at DBNetOffice. I have found nothing better.
Review Based On:   40 Month(s) of usage  

Good Start    
Written by Anonymous User (#1530-274) from Laguna Beach, CA   (Wednesday, September 07, 2005)
Strengths:   Great Architecture, Great Functionality, Great GUI, flexible for expansion  
Weaknesses:   Documentation and Support  
Details:   Nice product but obviously the documentation has not caught up with the product. I have asked for documentation multiple times to no evail. They just repeat the documentation. I have asked how to do the bulk email, they reply just go to the email templete page then the report writer and hit bulk email. When asked for the documentation to build out the system for my needs, no answer. So I then ask for a quote to do what I want and they reply $1200 minimum. I might as well purchase MS CRM then which is complete. If you need a product that just does basic CRM your in good shape. The robusts pieces of this package are without documentation which makes it unusable. It seems to have an incredible report writer but again no documentation. Support - They are based in England so inheritly there is problem. The website does not have a knowledge base, the online forum is really not used much by other users. I did purchase support for a very reasonable price but not all emails are answered. I sent 4 to 5 emails with questions and only received 2 generic responses. If they work out the documenation and support it will be a 5.
Review Based On:   10 Day(s) of usage  

 
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