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|When it goes down, it goes down hard |
Written by Anonymous User (#1499-195) from Cincinnati, OH (Thursday, December 18, 2008)
Weaknesses: Single point of failure network design
Details: We have had good experiences with DASP when their system functions as expected. But when it goes down (as it has today, it goes down hard). They are currently having a network outage which is affecting our customers' sites.
Interestingly, one of DASP's previous rebuttals states: "This work was done to give our customers the redundancy this poster is complaining about"
So, they removed the connection to the provider, but that cut their throughput in half, which is causing slow loads and timeouts. So what's the purpose of the redundant connection?
Review Based On: 6 Month(s) of usage
|Rebuttal From Listing Owner: Our network design does not have a single point of failure. At this time we are expreiencing a latency issue not a complete outage, for example. Unfortunately, IP connection planning is a much more complex thing than the poster makes it out to be. For example, as an analogy, in Los Angeles we have redundant freeways but close one off and you have major traffic on the alternative paths. LA could have built two redundant 10 lane superhighways but there are many things that the city needs to balance - like costs, rarity of complete freeway closures, what other programs can the money be used for, whose being displaced for the freeways, ...etc. Similarly, as a hoster, we have to make similar business decisions. Over the last few months we have also been working on bringing a third ip connections into the fold. |
How about a phone number?
Written by Pete Carter from Toronto (Thursday, September 04, 2008)
Writer is with: http://www.vivid-creative.com
||Strengths: excellent all around service but...
Weaknesses: limit of 3 FTP users
Details: I host several sites with DASP and am reasonably pleased. There are several positive experiences. Some negatives are--no reseller plan, no dedicated boxes, and no phone support. I know email is ok most of the time, but when I need to talk to someone there is no replacement for a phone. Also, FTP is limited to three user profiles. I had a customer want to setup multiple FTP user protected directories...can't do it. Also, hosts DNN like a breeze.
Review Based On: 36 Month(s) of usage
|Rebuttal From Listing Owner: We are happy that this customer is pleased with our service and hosts several sites with us. In the hosting business it is not possible to offer every type of hosting option and to stay on the cutting edge of innovation. Hosting is a business of tradeoffs. You can offer shared, reseller, vps and dedicated but these hosts have delayed launching windows 2008 and/or sql 2008 because it would require R&D effort or they wait for their control panel vendors to upgrade. Phone support is an expensive operational cost of running a hosting business. If we offered phone support, we would need to give up on other things like R&D or hire more cheaper (less qualified) staff, which could degrade the support quality and would slow us down in our innovation efforts. Instead of doing all things for all sites, we have made the business decision to focus on innovation within the asp.net shared hosting niche. This is reflected in everything that we do and you can see by all our announcements. |
Great service, great price
Written by Marc Leroux from Blacklick, Ohio (Tuesday, July 29, 2008)
Writer is with: http://www.canadianGreatWarProject.com
||Strengths: Features, service, price
Weaknesses: None, so far
Details: I switched to Discount ASP when the *name brand* provider I was using told me they had no solutions for my expected database growth.I wasn't happy with them in any event, especially when they took 5 days to restore the database my site is based on!
I'm not very technical and dreaded changing providers. The staff and community at DASP helped me with some of the challenges I was facing, and my cutover was smooth and seamless. It's been a pleasure working with DASP.
Review Based On: 2 Month(s) of usage
|Rebuttal From Listing Owner: Also, as customer's databases grow, we do provide an automated SQL shrink tool in our control panel for SQL management and helps customers reclaim some more disk space. |
Can I get these guys to return my email?
Written by Keith Rowe from North Florida (Tuesday, May 27, 2008)
Writer is with: http://www.teamwithus.net
||Strengths: Great when up,
Weaknesses: Reboots without notifications. Total silence on Help Tickets.
Details: We have been down for 7 hours now. Our developer broke something in our web so we asked for a simple restore from the latest backup. Got a quick response, but no zip file as promised. Wrote back at least four times, no response. Wrote every dagum email address including Sales, Feedback, etc., no response. Even did a WhoIs to get their fax number...no response. Still waiting. Our lifeblood application is down due to our own error but we cannot get DASP to drop a ZIP file in our root directory or even talk to us about it. Miserable support. Absolutely miserable. We are changing vendors as soon as we can and no longer recommending them unless there has been a major earthquake in California.
Review Based On: 36 Month(s) of usage
|Rebuttal From Listing Owner: No earthquake in CA. 1. The customer was adversarial from the start, did not answer questions to expedite resolution and chose to repeatedly spam us instead. 2. Everytime the customer replied to their open ticket and spam us, they pushed their ticket to the end of the support queue, delaying their response time further. 2. We perform backups for disaster recovery purposes. Our hosting services doesn't include customer site backup management. The customer is responsible for backing up their own site. 3. If available, we can recover site files from our backups for a service fee. 4. Before proceeding, we need customer approval for the service charge and need the backup date they want (we have several days worth). 5. The customer did not provide info until serveral hours later. But the customer did spam us repeatedly in between and after providing info. 6. The customer also needed input from their developer which is out of our control and delayed resolution.
Written by Dick Baker from Georgia (Tuesday, March 04, 2008)
Writer is with: http://www.ilspro.com
||Strengths: Great support and services
Weaknesses: No phone support
Details: We've been using discountASP for a year now. Their support response has always been quick. Their support offerings and features are quite extensive. We use their SSL and SQL services and haven't experienced any major problems so far. I will try out their dotnetnuke support soon and report back. I would recommend using them again.
Review Based On: 12 Month(s) of usage
Extremely disappointed to find servers down
Written by Kathy Slattengren from Seattle, WA (Thursday, February 14, 2008)
Writer is with: http://www.pricelessparenting.com/
||Strengths: Site set-up went very well
Weaknesses: Second outage in a month
Details: This is the second time this month that the servers are completely down. There is no update on their emergency page and no phone number to call. They need some way they communicate with us in these situations. They also need to solve this problem for good with redundant servers. I would like to stick with them but only if they improve their customer service and uptime.
Review Based On: 1 Month(s) of usage
|Rebuttal From Listing Owner: We are always working on improving our infrastructure. That is why we had to take a scheduled maintenance outage Feb 14th morning in order to light up a second IP connection to our datacenter. We communicated with ALL our customers prior to the scheduled maintenance. The prior outage on Feb 8 was caused by a network configuration error on part of our upstream provider, Savvis. The second IP connection should result in this type of outage never to happen again. DiscountASP.NET is continuously working on improving our infrastructure for our customers.
It was great until today.
Written by John Sharpe from spokane, wa (Wednesday, February 06, 2008)
Writer is with: http://comstock-software.com
||Strengths: Good Hosting While it is UP
Weaknesses: Its down now.
Details: I've been on this service and totally happy until today. Their 'cached' support page is the only way I could find out that I was supposed to email them. With my business email down due to their outage, I could email them from my personal account; but I'm not going to.
It doesn't say much for you as a company if your name servers and your own home page are not responding. I googled for 'recommend discountasp.net' and found sites that they host DOWN today:
I will be switching as soon as possible.
Review Based On: 3 Month(s) of usage
|Rebuttal From Listing Owner: 1. We experienced a Network Outage on Feb 6 2008 for approximately 2 hours. We posted what happened in our Community Forum. 2. The outage was caused by our upstream provider, Savvis, who made network configuration changes in error. There was nothing wrong with our servers/system. 3. We maintain an offsite status page at daspstatus.com and we posted regular updates as we found out more information during this outage. 4. Even though we had this outage, well-known pouplar sites like kbalertz.com continue to host with us. 5. Customers are free to host with the provider that makes them most comfortable but every host, no matter how big or small, has issues come up from time to time. These occassional issues are just the nature of the internet and computer business. People can choose to freak out every time and make drastic decisions or stay and grow with a provider that continues to evolve and improve their services. |
It goes down very often recently
Written by Anonymous User (#1786-328) from Florida (Thursday, February 14, 2008)
||Strengths: Works well when it is up
Weaknesses: Goes down too often recently!
Details: As you can see from the last review from another user, their whole network is down for 2 hours on Feb. 8th.
Today is Feb. 14th. Their whole network is down again.
It really doesn't matter much whether its your fault or your up stream provide's fault. When you provide a service and it doesn't work reliably, your customer lose money and you lose customers. It's as simple as that.
It has been mentioned that you guys are putting in a second up stream link. Hopefully you can get that going as soon as possible and let this kind of system wide down problem be history.
Review Based On: 24 Month(s) of usage
Down now for 60 minutes, still no info anywhere
Written by Anonymous User (#1323-133) from vancouver (Thursday, February 14, 2008)
||Strengths: no comment
Weaknesses: no comment
Details: I'm weary of these guys going down....I've been with them 2 years and for the first time, I am going to start looking elsewhere.
Its now 12:21 Am PST Feb 14, 2008 and my site...and ALL of discountasp.net is down. Down, down, down. I went to daspstatus.com and guess what? Nothing. Guess the staff are all asleep or playing video games?
This is unacceptable. I lost business on Feb 6 due to their lack of redundancy. They can blame Savvis all they want, but its a poor excuse. If they had redundancy, then the customers would not be paying for it time and time again.
It is THEIR FAULT, no matter how much they pin the blame on Savvis, they are the ones to blame. I know they will rebut me, and I predict their rebuttal will (once again) blame someone else, rather than suck up and apologize for their poor network design that continues to tolerate outages like this. Well I will not tolerate them. Either this company takes seriously their responsibility to keep their customer's websites running, or they can become another bad web host.
Discountasp.net needs a redundant backbone....I'll give them about 30 days (or another outage)...and I'm done.
Review Based On: using demo only
|Rebuttal From Listing Owner: Of course we are going to rebut. Yes, there was a network outage in the evening of Februrary 13th. This was a scheduled maintenance outage. We sent an email to ALL our customers a week ago to inform them of the scheduled maintenance. We posted in our Forum (http://community.discountasp.net/default.aspx?f=31&m=22609) and in the Control Panel. Our staff was not asleep. They were working on upgrading our infrastructure to introduce another IP connection and upgrade the security infrastructure. This work was done to give our customers the redundancy this poster is complaining about. It's a free market so the poster can take our rebuttal however they wish but we write the truth. We needed to take the outage to give our customers redundancy. |