$5.00/Month ASP.NET 4.5 Hosting! Award Winning ASP.NET Hosting Provider: Windows 2012/IIS 8, MVC 4.0, Visual Studio 2012, SQL 2012, LightSwitch, Full Trust, MS WebDeploy and Much More!
|discount asp worst customer service ever |
Written by Anonymous User (#1510-130) from Liverpool (Friday, June 22, 2007)
||Strengths: Good product
Weaknesses: under valued customers
Details: My business is in the UK, my website was down due to a renewel for three days which cost the business a lot of money. they informed me at 8pm (uk time) that the card details were not correct - unfortunetly we diddnt pick that mail up at our office is closed. discount asp then shut us down at 12pm (uk time). we attempted to contact them though out the course of the weekend but we would only get a response after 8pm (uk time) and that was to refer us to aa ticket number that diddnt exist. Discount asp should provide 24 hr support if they value their customers as we are a typical example of poor quality support.
Review Based On: 13 Month(s) of usage
|Rebuttal From Listing Owner: DiscountASP.NET provides 24/7 technical support but our Billing Department operates at normal business hours (PT). For our customer's security, only Billing staff can touch anything to do with a customer's credit card or transactions. Therefore, admittedly, things do slow down during the weekend and evenings for Billing matters. For this particular situation, the time zone difference also added to the delays which resulted in the suspension. I'll have our Customer Care lead check out this post to conduct a post-mortem. I can say though that as we grow we will continue to get more Billing Coverage throughout more of the evenings and weekends.
DiscountASP.net: Windows Hosting Experts
Written by Michael M from Denver, CO (Wednesday, April 18, 2007)
Writer is with: http://www.appextremes.com
||Strengths: Extensive knowledge about configuration issues relating to Windows Hosting
Weaknesses: Email only support, no dedicated hosting
Details: I've had a GREAT experience with DiscountASP.net. I'm mostly impressed with their quick response to my questions, and the accuracy of their answers.
Earlier today I had a database problem with my website. I asked them a fairly generic question about the problem, and their techs made several suggestions, which was right on the money.
I've tried other hosting companies that leave you feeling like a lab rat -- but not DiscountASP.net.
I highly recommend this company!
Review Based On: 6 Month(s) of usage
Great Hosting, terrible service
Written by Austin W from Austin, TX (Tuesday, February 13, 2007)
Writer is with: http://communityasp.net
||Strengths: Everything hosting
Weaknesses: Everything service
Details: The last review was correct. Whoever is posting the rebuttals to these reviews is being defensive and basically blowing off the criticism's of the reviewers. Instead of being defensive, just realize what the common thread between most of these reviews is.
Almost everybody seems to like the hosting, and almost everybody seems to hate the service.
There isn't more to it than that. I have been using DiscountAsp.Net for 3 years and multiple web sites and I love it. I switched to them after using multiple other terrible hosts. The control and the options are great.
But, as with the others, I hate the customer service. The fact that you have to send a support ticket in and just sit there in wait for sometimes hours(in the middle of the day) is just ridiculous. They need telephone support. You've made enough money from me alone to justify it.
Case in point, my site went down today and in the last hour I have been desperate to try to find out what the cause is. I have sent 4 emails, tried every control in the control panel, and wasted an hour of my day, with no response whatsoever from discountasp.net to even acnowledge that they got the support ticket. This is frustrating and a waste of my time.
Whoever does the rebuttals, don't get defensive and fight your customers on this, just get better support.
PS: After my fourth email and over an hour of waiting, I just got an email with this exactly:
<discount asp.net email>
Your ticket has been escalated to our system administrator, they will get back to you later today.
The power of ASP.NET for less
</discount asp.net email>
I can't wait until later today! This is the kind of service we are talking about.
Don't rebutt, Just fix it! Please!
But other than that, excellent hosting. :)
Review Based On: 36 Month(s) of usage
|Rebuttal From Listing Owner: If we had bad support then we wouldn't have been in the top 10 best customer support ranking in Hostest's recent report, we wouldn't have won awards from leading tech publications, we wouldn't be hosting popular resources like KBAlertz.com, we wouldn't be getting the stream of testimonials month after month, year after year, and we wouldn't rank so high in this review site. The customer has been with us for 3 years so they should know that we do not offer phone support. I looked up what happened to this account. 1st, the customer kept responding to their open ticket, pushing back their ticket to the end of the queue. 2nd, the server was restarted because IIS hung - rare but it can happen. 3rd, the customer's web app was recycling due to excessive resource usage and our support provided the event log on the cause. After escalation, the ticket was answered in 17 min. After the recycling incident was reported, we provided the event log in 18 min. I wouldn’t call that bad support. |
Great if not growing
Written by Chad Biggerstaff from Kansas City, MO (Tuesday, January 09, 2007)
Writer is with: http://www.dmspostcards.com
||Strengths: Control Panel, controls, 3rd party discounts
Weaknesses: Package options, Billing, SQL Fees
Details: My first impressions were wow I can set my own directory permissions, create application folders, and start/stop IIS. The control panel options are very useful and quite thorough covering most anything you'd want. I find the assigning of file space to specified user accounts a bit of a pain versus just a pool.
I have ran into major problems with 1 client's production site. At first things were fine but then as the site grew and gained clients suddenly the site would keep losing sessions. I emailed support and was told that this was probably because of hitting a memory cieling at which time it would reset but they couldn't tell me for certain what was causing the resets to occur if it was memory or cpu usage or.. No real help troubleshooting. Discountasp.net doesn't have any options/packages to support the client growing into. So now the client is forced to move to a more powerful hosting environment elsewhere.
As long as you aren't involved in a major web application or order/e-commerce type system then I haven't found a better host than discountasp.net. However if you are dealing with clients/logins and tracking data to build an order or product then keep in mind if you grow much you may need to relocate your website as discountasp.net is as it's name suggest discounted and only offers such a package.
Being discounted I'm a bit disappointed they don't offer a free mysql/mssql database option instead charging 10/month for a database.
I'm also disappointed that signing up for a year to get 6 months free then sets you up for yearly billing on addons I was a bit surprised when charged nearly $120 after adding sql then discovered all billings are pro rated for the remaining year even though listed at a monthly rate. Even more surprised when auto billed the next year for $240 versus being charged monthly or given a nice email reminder that account was auto-renewal and due soon.
Review Based On: 12 Month(s) of usage
|Rebuttal From Listing Owner: 1. Customers have full control over users. 2. We place reasonable contraints to provide reliable hosting for ALL. If app using 2x the memory of MS Word, then something is wrong with app. Resetting site live = troubleshooting data loss. Troubleshooting can take hours without results. We do not provide free app debugging. 3. Moving to powerful host not correct. Either move to dedicated server so all resources are for 1 site, or move to shared host who allows 1 customer to abuse resources. 4. We do not offer free MSSQL. We host SQL on separate servers for better performance. We hire MCDBAs/MCSEs. We pay montly MS SPLA licensing fees. We do R&D and launch automated SQL backup, restore, shrink tools and attach mdf tools. 5. Addon charges are synced to billing cycle. Charging monthly gets messy with many addons ordered at different times. Reconciling multiple seemingly random charges every month is a nightmare for our customers and our biling staff. 6. Renewal reminders are sent out.
Incompetent Support Staff
Written by Anonymous User (#1481-242) from East Coast, USA (Sunday, January 28, 2007)
||Strengths: Too early to tell
Weaknesses: Support staff is totally imcompetent
Details: I have had the service for about 2 weeks now, and I am unable to publish to my web site. I have asked DASP.NET to fix this problem, and they are unable to do so. The support staff seems more willing to just refer you to a knowledge base article then to actually look into the cause of the problem on case by case basis, and seem unable to understand the nuance of a given problem. Case in point : I told them that Front Page extensions were not working, and I was told to just use FTP, even thought they offer Front Page Publishing. When I told them that the permissions were not in place to do FTP publishing (unable to create 'bin', 'css' or any other subdirectory), I was told that Remote debugging was not allowed. This is especially bewildering, since Remote Debugging and publishing have nothing to do with one another. Maybe DASP will be embarrassed enough to actually improve their support after reading this. www.gravystation.com
Review Based On: 12 Day(s) of usage
|Rebuttal From Listing Owner: We understand that website publishing can be frustrating, especially using FrontPage extensions, which is known for permission issues. The customer was using Visual Studio which supports FTP. Our staff always recommends using FTP to avoid permission issues. The customer opened up many tickets on the same issue, and those tickets not having a response history, confused our multiple support staff - so the customer got the initial troubleshooting responses mulitple times - like links to the KB. Having multiple tickets open at various stages of troubleshooting confused our staff which led to a mention of Remote debugging. We are not embarrassed, we strive to improve our support continuously, and we still believe that we offer the best support for ASP.NET Hosting, as demonstrated by all the hosting awards that we won and the testimonials that keep pouring in. |
Horrible email service
Written by Jack C from Florida (Tuesday, November 07, 2006)
Writer is with: N/A
Weaknesses: Respond time, email
Details: Everything was fine until they run into some problem with their emails. Their webmail interface very often would be unaccessible on a daily basis. They have a totally useless mail administrator that would just sits waiting for you to tell him that the service was down, then he goes back to reset something and put it back. And they never tell you what was wrong. They say "it's fixed" except that it keeps coming back.
Their responding time wouldn't be bad if they were in some other business. But in hosting business their response time is kind of slow. Usually it takes about an hour for them to check the problem, some soft problems would be already gone by the time they look into it, and then they will just tell you "there is no problem.". They don't have a phone number, you can not get somebody's attention immediately.
Review Based On: 20 Month(s) of usage
|Rebuttal From Listing Owner: DiscountASP.NET did experience intermittent latency issues that was isolated to the webmail service over the past week. Our mail admins investigated, identified the issue and resolved the issue. They also performed additional maintenance on the webmail system to optimize its performance and mitigate any future similar latency issues. As with issues that crop up in a complex hosting environment, resolution is not instant nor can it be resolved in an hour. The issue was multi-faceted and resolution to this issue took several days as we made adjustments and then monitored performance, and then made other adjustments and monitored performance. Getting someone on the phone, or emailing support many many times about the same issue, would not have sped up resolution. Note that customers using other email clients did not experience this latency issue. |
Good Hosting Site for Developers
Written by Alison M. from Boston (Thursday, July 20, 2006)
Writer is with: http://www.netmckendree.net
||Strengths: Wealth of development tools, excellent technical support, good pricing
Details: I researched asp.net and SQL server hosting companies before selecting DiscountASP.net (DASP). I compiled a list of features to look for that would be of interest to real developers and found that DASP exceeded them all. I have been working on my professional site for a couple of weeks and found that the DASP team implements requested features and responds to my queries with amazing speed. I especially like the Control Panel and all the integrated features it offers. (This is one of the features a hosting company should offer.)
Review Based On: 14 Day(s) of usage
dream hosting team is here!!
Written by Augusto De La Cruz from Peru (Tuesday, May 23, 2006)
Writer is with: http://www.annalindh.org.pe
||Strengths: good price, a lot of features, very very good customer service
Weaknesses: until now, none
Details: these boys really move fast, give solutions not excuses, have a lot of features you can choose, for a very good price. If you are looking for a company who answer your questions quick,with new features always, and a very good customer service, well these are the men.
Review Based On: 36 Month(s) of usage
Written by Reuben Greaves from UK (Thursday, April 13, 2006)
Writer is with: http://yellowmousesolutions.com/ff1
||Strengths: Support, features
Details: I found DiscountASP.net two years ago becuase when I was looking for a cheap ASP.NET host. However it's only recently I needed to move to a new domain name, set up SQL server. They sorted out all the domain change quickly and efficiently. Then I needed SQL server setting up, it was done within a few hours. Next I needed the new ASP.NET 2.0 session state DB installing, it took one email via a support ticket and it was done within about 30 minutes. Ok it didn't work, another email back and within a couple of hours they'd reinstalled it and it worked fine!
What I really like is that you get a support ticket, you get a reply and then you just keep playing email tennis with the guy/gal on the other end until it's sorted, they don't leave you until your done. I can now correct my initial sentence, DiscountASP are not cheap, they are a fantastic proffessional hosting service at an unbelievable price - cheesy I know, but hey, that's what you get from the guy who owns yellow mouse solutions!
Review Based On: 24 Month(s) of usage