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|The worst host |
Written by Anonymous User (#1269-153) from RF (Tuesday, January 29, 2008)
||Strengths: control panel
Weaknesses: all but control panel
Details: These guys have a good control panel, but their service it terrible. Servers are slow, support is helpless. Yes, they have good marketing and sales team, but once they have you as a customer they do not care. The service is like GoDaddy, that means "no service" and overloaded servers.
DiscountASP you have lots of customers, concentrate on support, not only on sales!
Review Based On: 1 Month(s) of usage
|Rebuttal From Listing Owner: I'm not sure what issue this customer is referring to. There is no detail provided here. While this customer apparently had some issues, we have won the Best ASP.NET Hosting award from asp.netPRO Magazine for the last 5 years in a row. So our support cannot be as bad as this poster makes it out to be. The poster liked our control panel - that is an example of what we do here - we innovate and we provide tools for developers and provide the most flexible hosting environment for developers. |
This guys are scambacks!
Written by Danko Gulsoy from Charlotte, NC (Tuesday, July 31, 2007)
Writer is with: http://www.virgous.com
||Strengths: Affordable service
Weaknesses: lack of phone support, lack of customer service, frequently service interruptions
Details: They have very affordable service charges. I own a software development company-therefore I used to refer my clients to sign up with discountasp.net. Last year-I opened another account with this company, and I purchased the domain through them. Before end of the 1 year period, I cancelled the hoisting account with them. I just wanted to use them as a DNS registrar. I assumed that since they sell domains-they need to offer a DNS services even though you don’t host with them. Like any other company. I went ahead and moved my web files and database content to different server. I used their DNS tools to make the change. End of the billing cycle-I realized that not just they cut off my service but also DNS service. So, here I was not being able receive any emails or not being able to go to web site.
I was furious. I tried to find their phone number to make a quick fix. There was no phone numbers listed with this company nor their customer service responded and let me know they don’t have a phone service in order to keep service charges low. They made me sign up with them again. Charged me $30 for 3 months of hosting. For which hosting??? I am not hosting anything with their company. Moreover, I have been receiving threat emails from them that if I don’t pay $30 more dollars-they will discontinue my service again. I have been tryting to explain to them-just unlock my domain name and give me the authorization code. I don’t want to keep any relation with you. So far-it has been 10 days-we have been communicating! via email. Still we have no resolution. Does anyone know their phone number? I really would like to talk to their president. Because he/she needs to know the customer service is not doing their job. In this business reputation is everything. You my friend-have nothing to say.
Review Based On: using demo only
|Rebuttal From Listing Owner: 1. We are not a domain registar like godaddy, register.com...etc. We are a reseller of OpenSRS. We do not offer domain parking services like they do. No where on our site do we mention that we offer domain parking. 2. If the customer signs up for hosting and chooses not to use their hosting account, we will still charge for the hosting fee. Just like if you rent an apartment and choose not to move in, you still owe the rent. 3. We have answered every email response with accurate information and in a timely fashion. The customer continues to reply to their open ticket before we respond - which pushes the ticket back to the end of the queue, thus delaying response. 4. We do not provide phone support. No where on the site do we state that we offer phone support. 5. The customer is confusing the hosting fees with the domain fees. The hosting fees are settled. The customer now only needs to settle the domain renewal fees to resolve this matter. |
Overcoming a DDoS Attack
Written by Bob O from Wake Forest, NC (Sunday, June 24, 2007)
||Strengths: Customer Service
Weaknesses: no comment
Details: I want to send out a word of appreciation to the team at DiscountASP.NET. A couple of days ago they were hit with a mammoth DDoS attack which basically shut them down, and consequently my company, for a couple of days. Apparently, it was a worse case scenario. I run my livelihood through my web service and if we’re not up, my employees are sitting around and my customers who use my services are calling me. This type of thing is not a good situation for anyone. DiscountASP.NET was able to come up with an emergency page where they posted information on the attack. This was very important to me as I needed to inform my customers about what was happening. On day 2 of the attack I started to consider my options of switching and started looking around. Some competitors had a list of questions which they advised I ask my provider, so I did. What I did get in response from DiscountASP.NET was a well thought out personal letter addressing all my concerns and answers to all my questions in the detail I needed to make an informed decision. That really impressed me. I’ve submitted tickets and they have always made me feel like and individual and a valued customer. No provider is perfect. All systems will fail at one point or another. The attack exposed some areas of weakness; but DiscountASP.NET rose to the occasion, worked around the clock, got us up and running again, and personally assured me that they are taking steps to ensure this doesn’t happen again, and told me how. What more could I ask for? After shopping around, and asking a lot of questions, I’ve chosen to stay with DiscountASP.NET and am recommending them to others. The hosting is great, the pricing you can’t beat, but most important to me, they offer great customer service. Let he who has ears let them hear: “Exceptional customer service is what keeps customers coming back and spreading the word!”
Review Based On: 12 Month(s) of usage
|Rebuttal From Listing Owner: We completely understand if customers investigate hosting alternatives. The DDoS attack caused extended downtime. It is natural to seek alternatives when confidence in a host is shaken. We have implemented a system that can protect us against similar attacks of this magnitude. It is the same system that protects many major news sites and very large ISPs. When the system was implemented, the effects of the attack were negated, so we believe this will be a very effective addition to the group of tools that we employ to counteract the malicious activities that commonly affect large networks. At this point all we can ask is that customers give us the opportunity to regain their confidence in our service. We believe we have always offered superior service, and the difficulties that were raised by this recent attack - and the measures that we took to overcome them - have served to strengthen our network overall, and have actually increased the level of service that we are able to provide. |
Was like a dream until...
Written by chad j from denver (Friday, June 22, 2007)
Writer is with: http://www.cploansolutions.com
||Strengths: Great config and knowledgebase/support
Weaknesses: They appear to be the target of DDOS attacks
Details: I've been using them religiously until this past week for 8 clients. Wow, what a difference a few days make. Calls from my customers off the hook with no good reply as to when they may have their web sites back.
I checked with the offsite emergency page but posts were infrequent and when things were "starting to get better", DNS was still down. Man, I really hate to have to do it, but, I may have to move elsewhere or at least hedge with another provider at this point...
Review Based On: 36 Month(s) of usage
|Rebuttal From Listing Owner: DiscountASP.NET is under a massive dDOS attack yesterday and today which took down our web and email system. We posted when we could in our forum, we emailed all our customers when we could, and we update an offsite emergency status page. We are working with our upstream provider's security team on future prevention measures and on identifying the attack source. We have many customers that are very understanding and continue to support our efforts through this situation and we hope that this customer extends their support to us after 3 years of hosting. What we are facing now is a deliberate, malicious attack that is massive in scale - a scale that most of the security experts that we consulted have never seen. It's unfortunate that there are evil people out there that would initiate such an attack and take down so many innocent businesses and websites. |
Everything was great until...
Written by Daniel Wilson from Indianapolis (Friday, June 22, 2007)
Writer is with: http://www.firewalkersolutions.com
||Strengths: Everything until right now. no worries.
Weaknesses: right now. no email. no web. seems that they got hit by a ddos.
Details: Something is all hosed up over there. No site, no email. interestingly, when i google asp.net I read articles about their successful fending off a ddos attack a while back. Guess this one did not go so good, huh?
Review Based On: 48 Month(s) of usage
|Rebuttal From Listing Owner: DiscountASP.NET was under a massive dDOS attack which took down our web and email system. The sheer magnitude of this attack is a first in our 4 years of operating. We are working with our upstream provider's security team on future prevention measures and on identifying the attack source. Our network capacity is many times greater than what is needed for typical operations, and we have measures in place to prevent most DoS attacks from ever being noticed as stated. We have a TippingPoint Intrustion Prevention system that has already thwarted other attacks with no customer impact. However, this particular deliberate, malicious attack was so massive in scale that our connection from the upstream provider was saturated and our TippingPoint couldn't do its job. It's unfortunate that there are evil people out there that would initiate such an attack and deliberately take down so many innocent businesses and websites.
poor service (not business worthy)
Written by drew dub from canada (Friday, June 22, 2007)
||Strengths: lots of components, low price, good for testing websites but not for real production
Weaknesses: no service, frequent crashes and reboots for 20 ,minutes at a time, major network outages for days
Details: discount asp should not be used to host your business website, they have no up time guarantee, and its abvious by the amount and length of outages.
Thursday june 21st 8am Pac. 2007 servers all went down, down for about 5 hours and then very slow dropping over 30% packets, making it impossible to get a full page loaded.
8pm pac, goes down again, this time its still down 10:30am friday, yes that over 24 hours ion row that my sites have neen unaccessable.
Now thier phone number 7 616 351 6188 is just ringing and ringing, when yesterday they would answer and give an update on the outage.
so if you read this and still choose discount asp to host your business website, you will loose your money.
Furthermore, the only way to contact support is though email or the control panel, both were unaccessable during this outage, they clearly do not have the backup and redundant connections they claim.
A class action law suit should be brought against them.
Review Based On: using demo only
|Rebuttal From Listing Owner: We've been in business for a long time in hosting business standards and plan to be around for even longer. The poster is correct that there was a global outage. We even posted about this in our forum at http://community.discountasp.net/showthread.php?t=4491 . This was a DDOS attack and we dealt with it. We maintain a site outside of our hosting infrastructure for global outages - see: http://daspstatus.com/ While these types of global outages can happen, they are rare and it is not an everyday occurance. As for the frequent crashes issue - that is somethign that is happenning to the customer's sole site. We host in isolated application pools so one customers' bad code won't take down our other customers. This particular customer must have been running some bad code or runnaway app that resulted in frequent recycling. Our platform is designed so that this type of customer app won't take down the rest of our customers. |
info slow and low
Written by Anonymous User (#1675-237) from Detroit (Saturday, June 23, 2007)
||Strengths: easy to use
Weaknesses: help difficult to get
Details: I use discountasp.net and have been negatively impacted by this recent attack, but I have only recieved 1 email from them and it was almost 2 days ago. Why can't they use a totally seperate service to email info? And the latest update on their emergency page is 7 hours old! I'd love to know how mnay people rreally work at this company. My guess is 4 or 5, tops.
Review Based On: 24 Month(s) of usage
|Rebuttal From Listing Owner: DiscountASP.NET was under a massive ddos attack for the past 2 days which negatively impacted us as well as all of our customers. We sent out a mass email to our customers about what was going on and we posted updates on an offsite web page. We update the status page when there is new information. Contrary to the posters guess, we have over 20 staff and we worked round the clock for the past 2 days with our upstream provider's security team. This was a malicious, deliberate ddos attack that was huge in scale. Despite all the recently posted rants here, we are also receiving positive feedback from our customers who understand what was going on. For example, "Just a word of thanks and encouragement to all people at DiscountASP.NET on how you handled this mean-spirited attack on your business and clients. These are attacks to terrorize honest businesses and I hope the culprits can be found and brought to justice. This will certainly not affect my loyalty to your excellent company." |
Lots of sizzle, but still looking for the steak
Written by Anonymous User (#1675-237) from Philadelphia (Friday, June 22, 2007)
||Strengths: efficient, inexpensive
Weaknesses: customer support
Details: Approx. 24 hours ago they got hit with an attack. That they haven't gotten system's up and running is unfortunate and it is costing me business. What bothers me most is that status/updates have been infrequent and brief AND yet they seem to have time to respond to these postings. Hey guys...don't respond to this one, go get your system working!!
Review Based On: using demo only
|Rebuttal From Listing Owner: These posts are NOT replied by our system admins who are working on the issue right now - contrary to the posters claim. DiscountASP.NET was under a massive ddOS attack yesterday and today which took down our web and email system. We posted when we could in our forum, we emailed all our customers when we could, and we update an offsite emergency status page. We are working with our upstream provider's security team on future prevention measures and on identifying the attack source. We are working round the clock on getting back online and our system protected. We post on the status page when we have new information. We have many customers that are very understanding and continue to support our efforts through this. This deliberate, malicious attack is massive in scale and our connection from the upstream provider is saturated. It's unfortunate that there are evil people out there that would initiate such an attack and take down so many innocent businesses and websites. |
Email never works, website is down
Written by Anonymous User (#1892-315) from New York (Friday, June 22, 2007)
||Strengths: no comment
Weaknesses: no comment
Details: Website and email have been down all day. Losing money. I am definitely not going to renew. I will try my luck elsewhere.
Review Based On: using demo only
|Rebuttal From Listing Owner: DiscountASP.NET was under a massive dDOS attack yesterday which took down our web and email system. We are working with our upstream provider's security team on future prevention measures and on identifying the attack source. We totally understand that this is affecting our customers, as we are an Internet-based business as well. However, unlike this poster, we have many customers that are very understanding and continue to support our efforts through this situation. We will let all our customers know what we are doing about this situation. We hope that our actions will win the renewal of this customer. The poster should note that the sheer magnitude of this attack would take down any other hoster out there. It's very unfortunate that there are malicious people out there that initiate such attacks and deliverately take down innocent businesses and websites. |