Customizable, SEO Ready, Extensible ASP.NET & SQL Server discussion forum platform. Easily implement Single Sign On with your existing .NET site. Supports both VS.NET 2008 & 2010. Backed by comprehensive product documentation & first class support. Code: ASP.NET v4.0 & C#
|Do not buy this software |
Written by Anonymous User (#1395-90) (Thursday, May 15, 2008)
Writer is with: http://www.WebCosmoForums.com
||Strengths: no comment
Weaknesses: Worst customer service, slow site, bugs
Details: Do not buy this software. I bought this forum software from InstantAsp.co.uk. As my forum started growing the software started acting weired; sometimes its slow and sometimes fast, some images not showing up and last thing was no links was working. So posted a ticket for them to solve these issues. They told me their next version gonna solve the image problem. And they didn't even reply to the link problem; its been about 2 months now.
Review Based On: 4 Month(s) of usage
Currently not forerunner in forum software
Written by Anonymous User (#1467-179) from Kansas City, MO (Tuesday, February 13, 2007)
||Strengths: Good design, easy to use, loaded with lots off key features
Weaknesses: Support is very weak or non-existent
Details: I purchased and installed this forum in August 2006. After the install, we have had a few hiccups. Attempts to get support either through their support forum or their ticket system proved futile.
They offer 90 days free support after purchase through their ticket system, as they say they cannot guarantee that they will answer all questions in the support forum. They however ignore your tickets for weeks, until you just either give up on them and work on finding a solution yourself.
I see many posting very good review for these folks. I say, you either fall among one of two groups of people. You may have purchased when they first started and were trying to impress or you were just plain lucky. Try having another problem and contact them about it then file another review for us?
I am really seriously thinking of finding another forum solution, as apart from liking their forum from a functional standpoint, the support or lack thereof is just frustrating! I remember when I was in the process of buying, I saw many disgruntled customers in their support forum and many questions unanswered even in ther pre-sale forum. I liked the forum so much, I ignored these red flags and dove in and purchased. This is a decision I regret making.
OK, so I have a forum with bugss that I cannot find a solution for. I have either of two options, renew the subscription to their ticket support system for $140 or spend this $140 on a product with a better record of support. I am really thinking the latter. I do not want to shell out $140 only to see my tickets ignored.
If you consider this product, make sure you consider yourself warned!
Review Based On: 7 Month(s) of usage
Best tech support for a online forum
Written by Anonymous User (#1426-169) (Thursday, January 11, 2007)
Writer is with: http://kegel.net
||Strengths: The Tech support is worth the money of the product
Weaknesses: Not that I know of yet
Details: I have tried another company online forum that had a money back guarantee and thankfully they honored it. I got a hold of tech support for Instantforum414 and they guy was very helpful he even took over my computer and helped me out. It turned out that I set the security way to high for the form to work and we had to take it down a little. Ryan is the tech's name that helped me and by far with there tech support and patients with me I will recommend this to anyone who is looking for an online forum.
Review Based On: 1 Day(s) of usage
Fantastic Product+Responsive Support+Value 4 Money
Written by Anonymous User (#1450-148) from UK (Thursday, February 01, 2007)
||Strengths: Secure, Scalable, Packed with Features, Very well Supported
Weaknesses: Customisations will cost a few hundred dollars, but this represents real value for money
Details: InstantASP.Net has high-end products (Forum and KB) which although comprehensive in the range of features, are easy to use.
I asked Ryan to make several design customisations and tweaks to the system to optimise it for my needs and I was surprised with the efficiency of the support, his customer-focused mindset and most importantly the very reasonable costs he charged for making the changes. I could have made the changes myself but felt the price Ryan was quoting was low enough to farm out the work to him.
Overall, very impressed with InstantASP.net and with Ryan. This company is certainly going places...
Review Based On: 3 Month(s) of usage
Much Better than Community Server
Written by Anonymous User (#1664-346) (Wednesday, December 27, 2006)
||Strengths: Functionality, code is open, Great Support
Weaknesses: Too much modulization of code
Details: I have integrated the forum with our huge public e-commerce website. I have nothing to say but good things about InstantForum and their support staff. I typically get same-day responses to problems or questions and thorough responses to say the least. The documentation is great...something rare with 3rd party applications and they hide nothing in their code.
The forum has been very fast, easily customizable with CSS including putting in our own Custom ASP.NET 2.0 header control in the forum's ASP.NET Master page.
I do hope however, they do get away from modulizing their code so much. The code is buried into too many classes, custom controls, etc. so it makes it very difficult to find the underlying code for a control if you want to tweak it however it's MUCH easier than Comminity Sever. If you don't care about being able to really tear it apart and customize it in the back end as in adding your own .NET classes or controls, then the Admin interface is unbelievable and you will love that. It is possible to customize it, but it's not easy work but obtainable as compared to Community Server which is just hopeless.
Overall, whether you're a .com site or just a simply small business user, implementing the forums is easy, support exceeds expectations, and you get your money back way beyond what you pay for your software. It's a wonder they charge so cheap, because it deserves a much higher payback for them as this product is a great one. Look for them to be a bigger player than Community Server soon.
Review Based On: 12 Month(s) of usage
support issues and false advertising
Written by Anonymous User (#1544-277) (Tuesday, November 28, 2006)
||Strengths: I am just looking, so can't say
Weaknesses: lack of support issue very evident on their support forum
Details: First of all, I am a very conscious and cautious buyer, so whatever I say below is the truth (can be validated on their site and here at 411asp.net):
I have been looking for a good ASP.NET forum and I decided to take a look at this one. However, there are severe support (lack of) issues and bugs still present in their support forum (50+), unresolved, unanswered to, and lots of the license owners are so pissed they couldn't get a hold of the developers when they need support. See this one as an example: http://support.instantasp.co.uk/Topic11652-46-1.aspx
Finally, false advertising: this software is not based on ASP.NET 2.0!! It is compatible (ASP.NET 2.0 is backward compatible anyways), but it is not the same as the software is based on ASP.NET 2.0!! It does not use any ASP.NET 2.0 features at all. Also, I see they advertise on their site as 5-star rated on 411asp.net but the truth is they are only 3.5-star here.
All in all, buyer beware.
Review Based On: using demo only
Server license goes down, so does your site
Written by Anonymous User (#1725-225) from USA (Friday, September 01, 2006)
||Strengths: nice design
Weaknesses: BAD support, dependent on licensing server
Details: Their server went down and my forum became unusable...took forever to bring up any forum page.
There's comment here that mentioned the same thing back in 2005 and company rebutted that it wasn't true. Well, here's the proof from his customers complaining about it!
Review Based On: 12 Month(s) of usage
|Rebuttal From Listing Owner: Apologies for the trouble. This was an issue that effected older versions of our software and has since been resolved. |
Pay for a forum you can get free? No thanks!
Written by Anonymous User (#1404-137) from Sweden (Thursday, August 24, 2006)
||Strengths: Good forum system
Weaknesses: Price tag, there are better, free, alternatives
Details: The forum system is OK, but far from perfect and there are better free alternatives.
Review Based On: 2 Month(s) of usage
Awful customer support
Written by Anonymous User (#1785-365) from London, UK (Wednesday, July 12, 2006)
||Strengths: Looks like a strong product
Weaknesses: No support to get basic queries answered before shelling out a lot of money
Details: Unbelievable, having read through a swathe of support threads on their own forum and seeing other people's experiences at getting simple queries answered, I tried to get some simple questions answered before I pay them over $1000 for a licence.
Do i get a response - not for 4 weeks now despite having bumped the thread in question 4 times.
There's lots if instances of problems and users getting no help to solve queries. Beware.
Review Based On: 2 Month(s) of usage