| ||Reviews Written By This User|| |
Please Note: The following is a list of reviews that were posted anonymously from similar IP locations on the internet. Many users typically share the same IP address through their local internet service provider, therefore these reviews may have been posted from various users.
Not customer related
Written by Anonymous User (#1743-191) from SC, USA (Friday, June 29, 2007)
||Listing Reviewed: Help Desk by Expinion.net
Strengths: none. period. You would be better off with a pen and paper.
Weaknesses: Not customer focused.
Details: My company uses this system. I have had several issues where I have had need to work with it and every time I am frustrated at the lack of friendliness that exists on the user's side.
It might be a great back-end tool: I don't know but it does not inform the user of any updates to their "issue". Very frustrating....
Review Based On: 1 Month(s) of usage
|Rebuttal From Listing Owner: This review is incorrect.
End-users ARE notified of issue updates via email, unless admin decides not to send an email to the end-user for that update. (Admin may not want an email to go out for a particular update because he/she was only correcting a spelling error, or adding info in an "admin only" field, or assigning the issue to someone else, etc.)
Naturally, the user must provide a working email address, and the email server must be working for the email to actually be delivered to the end-user.
Reviewer: You are clearly not OUR client, but a client of one of our clients. While we sympathize with your frustration, we cannot be held accountable for how admin agents use our software or whether or not they update their own clients in a timely manner.
For review readers: A list of supported email components for this purpose can be found here: http://www.expinion.net/support/issue_view.asp?ID=20
Please visit for demos to see user-friendly client and admin side. |