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Please Note: The following is a list of reviews that were posted anonymously from similar IP locations on the internet.   Many users typically share the same IP address through their local internet service provider, therefore these reviews may have been posted from various users.

Expensive for the functionality    
Written by Anonymous User (#1805-282) from ca   (Tuesday, January 23, 2007)
Listing Reviewed:   Help Desk by
Strengths:   Supports MS Access  
Weaknesses:   Features are quite basic  
Details:   There are a number of helpdesk applications which provide more functionality for the money. This seems quite basic and is probably best suited to a very small business who does not need anything complex.
Review Based On:   using demo only  
Rebuttal From Listing Owner:   Your annonymous comments would be more meaningful if you could name a feature that is in fact missing. :) I agree that our software is not 'complex'... it was designed to be full-featured, yet inexpensive and 'simple' to navigate. (The simplicity of use is actually our most popular feature.) The price of Expinion Help Desk is $145, which is one of the most inexpensive web-based, full-featured customer support & knowlegebase systems available. Help Desk 6 is being used by multi-national Fortune 500 companies, because of it's simple navigation despite the many features. And since it's so inexpensive it's also being used by very small companies, and mid-sized companies. Our 2000 clients (some of whom have been using it for over 5 years) tell us they love it. Please be sure to read the documentation, and check the admin tools tab. Visit for client implementation links, demos, features lists, etc.



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