| ||Reviews Written By This User|| |
List of All Reviews Written By Shan Neal from Milwaukee:
Written by Anonymous User (#1674-295) from Milwaukee (Friday, April 27, 2007)
||Listing Reviewed: HostBreak
Weaknesses: poor online support, terrible web and mail performance, slow correspondence
Details: I could not imagine a worse business nightmare than dealing with this company. Let me preface this by saying, I owned my own servers for 7 years and had almost ZERO down time. I switched to a reseller plan because I no longer had time to follow up with updates, hardware upgrades, etc. I just wanted to spend my time selling and developing. I did my research. I spoke to dozens of hosts and Hostbreak sounded good. They offered quite a bit for the price (on paper), they supported ASP.net 2.0 and their web mail looked better than most (important to my clients). From the first week the problems started. It took MINUTES to open webmail for most clients. Hostbreak denied this problem for a week (costing me 3 clients) and then finally admitted that another site on my server was hogging the resources and had been kicked. Then over a four day period, the mail stopped working all together. Then the web services stopped working. I contacted their support at least 5 times a week for a month but I had already transferred dozens of domains to their servers. I spent 5x more time dealing with their support than I ever did with my own servers. I even had a support person type to me when all of my we sites were down, "oh my, I hope God is with us." THAT IS NOT A JOKE! I would need a book to explain all the problems I have had in addition to these already mentioned. Finally, when I told them that I wanted money back...no response. In the end, this poor decision on my part cost me 1/3 of my clients and many thousands of dollars. It even took me three days to get my account cancelled when I was finally able to migrate all domains away from their servers. I have since taken up legal actions. Please, do yourself a favor and stay far away from this host.
Review Based On: 5 Month(s) of usage