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List of All Reviews Written By Simone Files from Australia:

Two thumbs up    
Written by Anonymous User (#1789-330) from Australia   (Saturday, March 18, 2006)
Listing Reviewed:   Help Desk by
Strengths:   Easy of use and implementation and very well priced  
Weaknesses:   Would be nice if it ran 100% on Mac's - can log issues via the public site but not in the admin site  
Details:   We have been using the system to log all issues during the testing phase of our software development project. With developers situated locally and overseas and testers disbursed over a geographical area (we all work from home), the Help Desk system has been instrumental in reducing timeframes for fixes. Everyone has found it extremely easy to use and we all agree it is the best tool that we have used on the project. The system has now been made available to clients and I expect the results to be good. Well done and thank you!
Review Based On:   4 Month(s) of usage  



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