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Terrible Customer Service    
Written by Anonymous User (#1618-236)  (Thursday, October 09, 2008)
Listing Reviewed:   Toast Forums
Strengths:   no comment  
Weaknesses:   very bad licensing process  
Details:   This is the second time i have used this product, the first time was when it was owned by Josh Painter, now that the application is in new hands the customer service is HORRIBLE, i bought the product on oct 3rd and still after many emails i have not recieved the licence key, or a reply I have paid $149 dollars and at this point my only option appears to be calling the credit card company to dispute the charge to my card.
Review Based On:   24 Month(s) of usage  
Rebuttal From Listing Owner:   I would like to correct some errors here. The product was correctly purchased on Oct 3rd, and we contacted the customer straight away to get the license created. We did not receive the required information from the customer until Oct 8. The license key was created on Oct 8 and sent to the customer by email. We understand the customer was under some time pressure to get their website launched, but our normal turnaround time for licenses (24 hours) was actually complied to. :-) I am also glad to see that this user is still using Toast Forums on their website.



 
 

 

 
   
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