Colombian based Company aimed at providing Internet & Intranet software solutions using ASP, ASP.NET and SQL Server. From content management to CRM solutions, take your site to the next level with our cost effective and high quality applications.
|Xigla Customer Support |
Written by Anonymous User (#1368-103) from Orlando, Florida USA (Monday, November 28, 2011)
||Strengths: Strong list of features
Weaknesses: There is no substitute for devoting the needed time to learn the software.
Details: I have Xigla's Absolute Poll Manager and just purchaed .NET Form Processor. In both cases I contacted Xigla with pre-purchase questions, and then follow-up questions. This was over the last couple years. I have always experienced quick response times with helpful information. Once I am to the point where I can devote time to incorporating more Xigla products into my business, I will do so.
Review Based On: 24 Month(s) of usage
Written by Anonymous User (#1322-125) from Gotheburg, Sweden (Tuesday, September 21, 2010)
||Strengths: no comment
Weaknesses: NO support
Details: I have tried to get in touch with their support for days. Finally I decided to call them. But their number is not valid. Nor the largest swedish telco nor an american citizen could figure out their number.
Since their software actually is quite good. I was about to buy another license from them. But now, due to their total lack of support, I have started to look for other software.
Review Based On: 36 Month(s) of usage
Concerned About The Owner
Written by Anonymous User (#1397-159) from Washington D.C. (Tuesday, April 13, 2010)
Details: It seems as though if you have poor business ethics Juan or Jose or what ever you name is. I was on the verge of purchasing your product when I decided to go with my gut and read some reviews. Granted you have a nice looking website and flashy deals. Then when I get to the reviews its all about how your customer service is lacking to say the least. Then I read your comments in regards to those reviews and you never once appologise for your shabby customer support or offer any form of help to these people. Maybe you should stop with the microsoft mentality and start acting like a responsible business owner and developer. Eat the cost once in a while and you would most likely get more business because people would know that your a forthright individual that stands by your product and not some used car salesman trying to make a buck
Review Based On: 1 Month(s) of usage
Support is Dropping Fast
Written by Anonymous User (#1584-282) from Nevada (Friday, April 03, 2009)
||Strengths: Interesting Possibilities
Weaknesses: Poor Support.
Details: We have used Zigla software for long time. Support is getting worse. Beware when you criticize Xigla that they will pull out the "no support" attitude.
Our recommendation: Stay away. There are too many other options. PHP and MySQL are coming on strong along with Open Source. Linux and PHP are far more cost-effective and more servers support these platforms. Xigla is not Open Source and is a firm Microsoft developer.
Review Based On: 60 Month(s) of usage
|Rebuttal From Listing Owner: You gotta love these annonymous reports. We clearly state that we develod Windows Based Applications. We clearly explain that these products require a Windows Based Server, this is explained several times in our pages. They will simply NOT RUN UNDER LINUX. IN fact, most ASP apps will NOT RUN UNDER SUCH ENVIRONMENT. We "DO NOT SUPPORT" those web servers and we are clear about it! |
Would not run--No refund, poor support
Written by Betty Engel from New York, NY (Tuesday, August 12, 2008)
Writer is with: http://heainfo.org
||Strengths: no comment
Weaknesses: Product would not run
Details: Absolute Form Processor.NET: Could not get script to run on MS SQL Server through web host. Hosting company also could not get script to run. Only support is through email; Juan did not read all the way through the emails I submitted. He wanted to run the script himself and asked for access to the MS SQL Server on my web host's server; I could not give him direct access (host doesn't allow it). Did not say that direct access to MS SQL Server was required under "System Requirements." WOULD NOT GIVE REFUND EVEN THOUGH PRODUCT DOESN'T WORK. Beware of products with no trial version and no refunds.
Review Based On: 1 Hour(s) of usage
|Rebuttal From Listing Owner: That's not true Betty. What I offered was free installation and pointed you to our SQLRUN.COM service where you can run the SQL Script. All our apps and any web app using SQL Server requires some sort of access to SQL Server.
Watch out when making your order !!!
Written by Anonymous User (#1521-189) from Brasil -Sao Paulo (Tuesday, June 03, 2008)
||Strengths: no comment
Weaknesses: no comment
Details: Buying original software online, instead of using illegal downloaded versions of it, it's something that I'm proud of. I think that on the other side of the screen someone will use that money to make some improvements on his/their software and maybe even give us back a better support.
Last week I finally decided to buy this software from Xigla, a news publishing solution that I researched on the internet. I saw a lot of solutions but decided to buy this one from Xigla.
At the bottom o f the page a link grabbed my attention: buy a bundle kit and get a discount on your final order. Ok, I clicked on the link and I get into a page with the news manager that I was interested to, and some few other solutions that I had already read about on their site. So, no more time to waste researching, i just checked out and used my paypal account (best internet payment service available - imho) to pay the U$358 bundle pack, a U$89 saving discount, as announced.
As I received the software and started to configure I realized that the version received was not the one I was intended to buy. I wanted the .NET version and they sended me the .ASP version.
After the third e-mail I get an answer from Juan (I think he is the owner, programmer and customer support...) telling me that my order was for the .ASP version and that he could upgrade my apps for the price difference !!!
I went right away to their website, and yes, there is a mention on the bottom of the bundle description. BUT also a big " Web Based Software and ASP.NET Development" on the top of the page. I just clicked on ORDER NOW and finished my order.
They have a BUNDLE LINK on the .NET version page of the software that takes you to the ORDER NOW button of another pack !!! And then they asks for an "extra price" if you want to get what you think you have already paid for.
Review Based On: 4 Day(s) of usage
|Rebuttal From Listing Owner: Let me clarify this. In each of our product and order pages we have an option which states "Order this product along with other one and get a discount". This links takes you to our BUNDLES page where you can create a custom bundle with any apps you want (in ASP and .NET), we offer both ASP and .NET apps and the bundles with ASP proucts have a highlighthed link at the top and bottom which clearly states that they contain ONLY ASP.NET apps. besides, you got the app along with the bundle for the price difference, but IT WAS a discounted Difference still! |
Some Notes after several years of Experience
Written by Anonymous User (#1800-282) from CA (Friday, May 09, 2008)
||Strengths: Good Apps for moderate and internal admin use
Weaknesses: Intermittent Support...We could write pages of improvement specs...
Details: Xigla, for the most part, has software whose design has much merit. It got us started and, sadly, we have outgrown it. Too bad we are not programmers as we can see some improvements that are desperately needed. We could write pages of functional specs that would make Xigla apps very current and flexible for today's content management needs. There is no point to do this and the Xigla programmers could care less. We know as we have given a ton of ideas with little or no acknowledgement.
1) Xigla Content Management Software (CMS) is highly centralized and does not utilize the "community contribution" paradigm. In other words, Xigla CMS does not allow for outside content contributors to sign up on their own and add content. Only the administrator can do this by assigning accounts...this is too tedious for bringing in content from different sources or contributors. Imagine how much content we could get if Xigla did this!
2) Our assigned content contributors complain often that the Xigla CMS is too tedious and as a result we spend hours training contributors on how to do this...not a good use of our time.
3) Only recently has Xigla started to design their apps for cross-browser use. We suffered for years with users who used other browsers other than IE because Xigla programmers were too stubborn to change.
4) Xigla needs to segregate the content files from their app files by using different folders. The reason: the content files and their cached replicates can create huge folders that are not accessible through programs like Express Web on a Windows server. FTP is your only option here.
5) We found that saving content can be hazardous. There were many times where the content did not save and we would have to do it again...ouch. We know now how to get around this. But for those of you who do know, this can have you pulling your hair out.
Again, we could write pages of notes but space on this forum will not permit us.
Review Based On: 47 Month(s) of usage
ZERO Customer Support
Written by Anonymous User (#1517-255) from Atlanta, Georgia (Tuesday, March 20, 2007)
Weaknesses: No customer support
Details: Go on their website. Click on Support. There is a "Live Support" button. I bet you it says "Offline". So call their number, in Columbia, and I will also bet you it will ring and ring and ring and ring and no one will answer.
Try sending an email. You will get a response in a day or so that will have no useful information in it.
Review Based On: 3 Day(s) of usage
|Rebuttal From Listing Owner: That's interesting. I wonder what ticket number did you get and what reply was sent to you and which application were you requesting support for. As stated in the previous message : "We really would like to know what application did you purchase from and what support tickets did you submit. All inquiries are usually answered within 24 hours in weekdays".
But I'm pretty sure that all those previous messages are from you. Because we stand 100% behind our products and services. |
Good Product-Horrendous Customer support
Written by Anonymous User (#1439-183) from Boston (Saturday, November 04, 2006)
||Strengths: Easy to use application once installed
Weaknesses: ZERO CUSTOMER SUPPORT! Purchase product and they disappear
Details: I purchased one of their apps. Product is very easy to use. I had an small issue that I needed resolved and I've contacted them 4 times and yet no response. Again zero customer service. Just be sure you can fix any issues yourself.
Review Based On: 1 Month(s) of usage
|Rebuttal From Listing Owner: We really would like to know what application did you purchase from and what support tickets did you submit.
All inquiries are usually answered within 24 hours in weekdays.
Also, you mention your site as GMail, which is none of our customers. |