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 Liberum Help Desk Cost: FreeVersion 0.97.3
13
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15
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Free, web based help desk software for managing technical support problems. Features reporting and email notification. Liberum is open source software released under the GPL license. Code: ASP 2.0 & VBScript




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 Summary    Anonymous (10) 




      
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Do What?    
Written by Phil Petree from Ft. Lauderdale   (Saturday, March 29, 2008)
Writer is with: http://www.thesocialstop.com
Strengths:   Fast  
Weaknesses:   Horrible Install using MSSql  
Details:   Horrible install if you're using MSSql be prepared to get into the guts of the matter... really amaturish for a 2008 product (even free ones are better). User interface is ancient and childish. Too many features lacking compared to other similar products. Customer facing side requires customers to 'logon or create account' before they can do anything and most just opt to send an email bypassing the system. I spent several days "farting around" with this system and I would suggest bypassing it for something else.
Review Based On:   3 Day(s) of usage  

Liberum HD Program - Now With BLOG Doc Mgt    
Written by William Gregory from Lehigh Valley, PA   (Thursday, April 27, 2006)
Writer is with: http://www.aarongregory.net
Strengths:   I think that the application is fast, simple to set up, and the price simply cannot be beat.  
Weaknesses:   It doesnt have a way to upload and view documents, like screenshots, etc.  
Details:   I have used it, and many of my clients have complained about it. If you are interested in the BLOB solution I created for this, contact me at aaron@aarongregory.net?subject=BLOBLIBERUM
Review Based On:   1 Month(s) of usage  

Excellent product but needs a couple of things    
Written by carlos v from costa mesa, ca   (Friday, April 15, 2005)
Writer is with: http://www.second-level.net
Strengths:   Ease of install, great performance, not many issues  
Weaknesses:   windows 2003 support, email issues  
Details:   I had an easy time setting up the system and making a change that allow me to run two help desks packages with different names on the same server using the same sql database server. But I would like to see a ticket that can be setup for emergencies that will email everyone at once. Support for a pager (which can be done with email if we could do a blanket sent to multiple users). The ability to setup more granular controls and an area to change field names to help configuration and setup. Also a place to change the name to a logo on the ASP page. Otherwise this is an excellent product.
Review Based On:   1 Month(s) of usage  

 
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